Last Updated: 29th December 2025
Food Webs (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you use our website, mobile application, and related services (collectively, the “Platform”).
By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
We may collect the following information:
Full name
Mobile number
Email address
Delivery address
Account login details
Payment-related identifiers (not card details)
Order details
Order history
Payment status
Refund and cancellation records
IP address
Device type, OS, and app version
Browser type
Location data (approximate, for delivery services)
Customer support chats, emails, and call recordings (if applicable)
We use collected information to:
Process and deliver food orders
Facilitate payments and refunds
Provide customer support
Improve Platform functionality and user experience
Detect fraud, misuse, or illegal activity
Comply with legal and regulatory obligations
Send service-related notifications (order updates, OTPs)
We do not sell your personal data. Period.
We may share your information only with:
Order details
Delivery instructions
Contact information required to fulfill the order
Name
Contact number
Delivery address
Order information
Transaction references required to process payments
(Food Webs does not store card or UPI credentials.)
When required by law, court order, or government request.
We use cookies and similar technologies to:
Maintain user sessions
Analyze Platform performance
Improve service reliability
You may disable cookies via browser settings, but some features may stop functioning properly.
We retain personal data only for as long as:
Required to fulfill services
Required under applicable laws
Necessary for dispute resolution and fraud prevention
Once no longer required, data is securely deleted or anonymized.
We implement reasonable security practices including:
Encrypted data transmission
Restricted access controls
Secure server infrastructure
However, no system is 100% secure. By using the Platform, you acknowledge this risk.
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of data (subject to legal obligations)
Withdraw consent for non-essential data usage
Requests can be made by contacting us using the details below.
Food Webs does not knowingly collect personal data from children under 18 years of age. If such data is identified, it will be deleted promptly.
The Platform may contain links to third-party websites or services. Food Webs is not responsible for the privacy practices of those platforms.
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting. Continued use of the Platform constitutes acceptance of the revised policy.
In accordance with Indian IT Rules, any complaints or concerns regarding data protection may be addressed to:
Grievance Officer:
Jitendra Kumar Bal
Address:
At/PO – Salapada, Block – A
District – Keonjhar
State – Odisha
PIN – 758020
India
Email: care@foodwebs.co.in
Response Time: Within 7 working days
